FESCO Complaint Management System 2024

If you have a Fesco complaint related to the services provided by FESCO (Faisalabad Electric Supply Company) in Pakistan, you can typically register your complaint through the official channels provided by the company. Here are general steps on how to file a complaint with FESCO:

About FESCO Complaint

1. Contact FESCO Helpline: For FESCO Complaints Use the helpline number provided by FESCO to register your complaint. This number is often dedicated to handling customer complaints and inquiries. You can find the helpline number on your electricity bills or the official FESCO website.
2. Visit FESCO Customer Service Center: You can personally visit a FESCO Customer Service Center to register your Fesco complaint. The staff at the service centre should assist you in documenting your complaint and guide you through the resolution process.
3. Online Complaint Submission: Check if FESCO offers an online portal for submitting complaints. Some electricity distribution companies provide online forms or systems for customers to register and track their complaints.
4. Provide Necessary Information: When filing a complaint, be ready to provide specific details such as your account number, contact information, the nature of the complaint, and any relevant documentation or evidence supporting your case.
5. Follow-up: After registering your complaint, inquire about the expected resolution time and ask for a reference number or tracking number for your complaint. This will help you follow up on the status of your complaint.
6. Escalation: If your complaint is not addressed within a reasonable time frame, or if you are dissatisfied with the resolution, you may inquire about the escalation process. Companies often have an escalation procedure in place for unresolved complaints.
7. Keep Records: Maintain a record of all communication related to your complaint, including the date and time of your complaint, the names of the customer service representatives you spoke with, and any reference numbers provided.

Remember that procedures and contact information may change, and it’s crucial to check the most recent information on the official FESCO website or through official communication channels for the latest details on how to file a complaint and seek resolution.

How to Submit an Online FESCO Complaint?

Submitting an online complaint with FESCO is now simpler than ever. Follow these steps to file your complaint:

1. Visit the FESCO Online Complaint Portal.
2. Complete all the required fields, including your name, address, city, mobile number, FESCO agency number, and subdivision.
3. Provide a brief description of your issue.
4. Attach any necessary documents to help the customer representative understand your problem better.
5. Read the affidavit and check the confirmation box.
6. Enter the security passcode and click “Send.”

After submission, you’ll receive a unique complaint number, which you can use to track the progress of your complaint.